Welcome to Skills Pass

for the Tourism and Hospitality Industry in Malta!

Here's a comprehensive guide on how to obtain your Skills Pass:

Upon registration all candidates are required to fill in their personal details, upload a copy of their passport (the photo side) as well as take a picture to confirm their identity.

The Skills Pass process consists of two Phases:

Phase

Online Training and Assessment

Following registration, the candidate is invited to purchase the modules which include four mandatory modules and at least one occupation.

Candidates must pass all mandatory assessments, including:

  • English Proficiency Test
  • Basic Customer Care
  • Basic Maltese Tourism Product Course
  • Basic English for Hospitality Course

Following successful completion of the mandatory assessments, the candidates proceed to the occupation selection. Candidates must select one occupation from the following options:

  • Luggage Porter (Front Office)
  • Receptionist (Front Office)
  • Bar Waiter (Bar Staff)
  • General Attendant (Housekeeping)
  • Commis Chef (Kitchen Staff)
  • Commis de Rang (Food Service Staff)
  • Other (Answer one written question)

Once candidate passes the mandatory and occupation assessments successfully, the candidates receive a Phase 1 Confirmation which confirms that the online assessment has been successfully finalised.


Phase

Online Interview via Video Conferencing

Upon successful completion of Phase 1, the candidate is invited to choose a time slot for the Online Interview. The assessor confirms the time slot within a week and the candidate shall receive confirmation and instructions via email upon confirmation.

On the interview day, candidates from countries not in the EU or European Economic Area or European Free Trade Agreement that require a visa to enter Malta, are required to go to their nearest VFS Centre for their online interview. On the other hand, candidates from non-EU or European Economic Area or European Free Trade Agreement countries that do not require a visa to enter Malta are to visit the Institute of Tourism Studies in Malta for the online interview.

Upon successful completion of Phase 2, the candidate will then receive the permanent Skills Pass and will be able to work in the Hospitality and Tourism Sector in Malta.

The System for Candidates

Within the system, candidates are expected to:

Step 1:

Register

Step 2:

Purchase bundles or individual courses for re-sits

Step 3:

Learn via the platform using Coursera API

Step 4:

Take assessments

Step 5:

Book the online interview

Step 6:

Query via the live chat

Step 7:

View and access certificates

General Rules

  • Purchases should be made via Credit Card (Stripe payment).
  • One free re-sit for failed exams; subsequent re-sits available for purchase.
  • Failure to pass after re-sit results in a 3-month lockdown period.
  • Candidates have 42 days to complete the Phase 1 process; extensions can be purchased if needed.

Registration Categories

There are different registration categories available whereby candidates can either self-register or have entities such as MTA licensed establishments or licensed education institutions registering them as per the following categories.

Candidates can self-register based on their category:

  • Non-European Union/European Economic Area Countries/European Free Trade Agreement (Non-EU/EEA/EFTA/EFTA) - Not Living in Malta
  • Non-European Union/European Economic Area Countries/European Free Trade Agreement (Non-EU/EEA/EFTA/EFTA) - Working in Malta for less than 1 year
  • Non-European Union/European Economic Area Countries/European Free Trade Agreement (Non-EU/EEA/EFTA/EFTA) - Working in Malta for more than 1 year
  • Students carrying out a full-time course with a licensed local Education Institution

Certain candidates can only be registered by an entity, including:

  • Sector Skilled Workers – can only be registered by local MTA licensed establishments
  • Internship Students – can only be registered by their EU licensed education institution
  • ELT Students – can only be registered by a licensed ELT institution

Changes in VISA duration

A Non-EU/EEA/EFTA national who acquires a Skills pass and completes the verification process by ITS and Identita is eligible for a residence and work permit of one year upon approval from Jobsplus, the Malta Police Force, and any other pertenant authority.

Upon satisfying the criteria for a full year, Non-EU/EEA/EFTA nationals may renew their permit for two years, with subsequent renewals possible under the same conditions.

Renewal requirements mirror the initial criteria:

  • Advancement to at least the next skill pass level (Orange, MQF level 2).
  • Direct employment with an MTA licensed operator in the tourism and hospitality sector.
  • Submission of documentation for a two-year definite contract or indefinite employment upon renewal.
  • Proof of a gross annual income of at least €20,000.

Subsequent renewals for up to two years are available, provided all conditions are continuously met.

If the Non-EU/EEA/EFTA national does not meet the two year permit requirements they will be able to renew on a yearly basis.

Applicability

Any person who is or is to be deemed as a tourism and hospitality worker shall obtain a Skills Pass to work within a tourism and hospitality operation as from the following dates:

March 2024 Publishing of Legal Notice
8th April 2024 Phase 1 online courses and assessments shall be available on the online portal.
April 2024 Malta Enterprise will be launching a scheme in the form of tax credit intended to assist local enterprises opting to pay courses and assessments required for their existing employees to obtain the Skills Pass.
6th May 2024 Phase 2 online verification interview shall be available on the online portal.
28th May 2024 After a two-month standstill period from the publication of the legal notice, the Skills Pass requirement becomes mandatory. This standstill period emanates from the Small Business Act. Any person being non-EU/EEA/EFTA coming to Malta to work in the tourism and hospitality sector is to apply for the Skills Pass by registering online and paying the applicable fee (listed below). The online portal will open for Phase 1 as from April 2024.
January 2025 All tourism and hospitality workers who work within the tourism and hospitality industry in Malta and who will be seeking to renew any applicable work permits with the relevant government entities are to apply for the Skills Pass by registering online and paying the applicable fee (listed below).
January 2026 Remaining employees within the tourism and hospitality sector including EU/Maltese will require a Skills Pass.

Fee

Category Fee
Non-EU/EEA/EFTA living abroad (coming to Malta to work in tourism and hospitality industry) €475
Non-EU/EEA/EFTA living in Malta for less than a year (applying for first renewal of residency permit) €455
Non-EU/EEA/EFTA living in Malta for more than a year (applying for second renewal onwards) €375
Non-EU/EEA/EFTA ELT Student €335
Sector Skilled Workers (registered by an MTA licensed establishment) €280
Non-EU/EEA/EFTA Internship Student €0
Students carrying out a full-time course with a licensed local Education Institution €0
EU/EEA/EFTA/Maltese working within the Hospitality and Tourism Industry €0

For more specific information about the specific category kindly visit this link.

By following these steps and guidelines, you'll be well on your way to obtaining your Skills Pass. Should you require any assistance or have questions, our support team is here to help you along the way.

A list of ELT schools licensed by the ELT Council, Ministry for Education, Sport, Youth, Research, and Innovation who offer English courses can be obtained from Council | Fostering the ELT Profession & Industry (gov.mt). For more information kindly email [email protected].

For further information please do not hesitate to contact us on [email protected].